Inquire: Questions and Answers

Based on your feedback and our experience, we have developed a list of questions and
answers to help you find what you need.

Q: Where can I find my username?

A: Your username was created by you when you set your account up. You can also use your account number that is associated with your account.

Q: Where can I find my account number?

A: Your account number can be found on your monthly invoice, in the top right hand corner. If you are set up for e-billing and are receiving our monthly invoice reminder emails, your account number is listed in the subject field of that email.

If you have verified your account information and still have trouble, you can try any of the following:

Q: How can I reset my password or create a new password?

A: You can reset your password, or create a new password, by visiting ForgotPassword

Please note, you will need your account number and your zip code that is associated with the account. We will then email you instructions on how to reset your password.

Q: I try to log in but it’s telling me my account is locked? How do I fix this?

A: For security purposes, the system will automatically lock the account after 5 failed attempts to log in. To unlock it, please visit and a customer service agent will be happy to assist you.

Q: I’m trying to reset my password but it’s telling me I have a pending request. What is this?

A: Only one password reset process can be done at a time and it will remain valid for 24 hours before expiring and a new password reset process can be requested. If you are seeing this message, then you have already requested a new password so please check your email for the password reset email that we have sent. It may have been flagged by your SPAM filter so please check that as well.

Q: I want to set up automatic deductions on my account but it will not let me. How can I add it?

A: To set up automatic deductions, your account needs to have a credit card profile saved to it and the only way to create that profile is to make a one time payment. Please make a one time payment and then you will be able to set up automatic deductions going forward.

Q: How can I view prior month invoices?

A: Your online account will always show you the most current invoice and if you need to retrieve older invoices, please visit and a customer service agent will be happy to assist you.

Can't find the answer to your question?

Contact Customer Care